FAQ

Ideally the best place for your piano would be in a central area against an interior wall, away from direct sunlight and extreme temperature changes. Maintain a stable humidity level and consider the room’s acoustics. Avoid high-traffic areas to minimise potential damage. Our team is available to assist and provide advice on the positioning of your piano. Don’t hesitate to reach out to us if you have any doubts or questions!

We recommend having your piano tuned at least once a year to keep it sounding its best. However, the frequency of tuning may depend on factors such as how often the piano is played, changes in humidity and temperature, and the age and condition of the piano. If you notice that your piano is not sounding as good as it used to, it may be time for a tuning. Our team of professionals is experienced in piano tuning and can help you determine the optimal tuning schedule for your instrument.

Using regular removalists for moving your piano is not recommended. Pianos require specialised knowledge and expertise to handle properly, which general movers may lack. Pianos are delicate and sensitive instruments, and their transportation involves disassembly, packing, and specific techniques. Regular movers may not have the necessary experience or training, increasing the risk of damage. To ensure the safety of your piano, it is best to use professional piano movers which we can arrange for you.

While we do not offer piano restoration services, we would be happy to provide you with recommendations for reputable restoration companies in the area. These companies specialise in restoring vintage and modern pianos to their original condition and can help with anything from minor repairs to full-scale rebuilds. Please feel free to inquire with us, and we would be glad to provide you with our recommendations.

We offer long-term rentals of our used acoustic pianos, with a minimum rental period of 6 months. In addition, we also provide short-term rentals for special events such as weddings and business functions. Please note that we currently do not offer digital piano rentals. Our rental pianos are well-maintained and regularly serviced to ensure that they are in top condition for our customers. We also offer flexible rental terms and can provide delivery and pickup services for your convenience. Contact us to learn more about our piano rental options.

We understand that purchasing a piano can be a significant investment, which is why we offer short-term financing options for our customers. We provide interest-free financing on the original retail price of the piano, but unfortunately, this is not available on discounted pricing.

For new and used acoustic pianos, we require a 50% deposit upfront, with the remaining balance to be paid off in 3-6 equal monthly instalments.

For digital pianos, we also require a 50% deposit upfront, with the balance to be paid off in 3 equal monthly instalments.

Financing is not available for keyboards.

Please note that conditions apply for our financing options, and we encourage you to come speak with us in-store or give us a call to learn more about our financing terms.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch.  If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style or we will offer a refund.

We offer various payment options to make it easy for our customers to pay for their piano services and purchases.

For in-store transactions, we accept payment via EFTPOS, credit card (with a 1.5% surcharge), direct bank transfer, and cash.

For online payments, we accept credit card payments and PayPal. Our online payment system is secure and easy to use, providing a convenient way to pay for your piano needs from the comfort of your own home.

Please feel free to contact us if you have any questions regarding our payment options.

As pianos are high-value items, we do not offer returns for change of mind purchases. However, if the piano is faulty or not as described, we are happy to exchange it for you or offer a full refund within a reasonable timeframe. Please contact us immediately if you encounter any issues with your purchase and we will work with you to find a suitable solution.